Diplospeak in Client Management: When and How?
In Professional Services we are normally on one of two sides, either “the client is always right”, or “there comes a time to tell the client they are just plain wrong.” How do you make both true? What to do with a client who is often easily frustrated when spoken to in a candid and direct manner.
The Blog Post That Took 21 Years to Write…
Even if it takes you months, take good advice from good friends
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