Client Management
Dealing with Different Client Cultures
Sharing some tips I have learned in my over 22 years of client management, specifically when dealing with different client cultures.
Diplospeak in Client Management: When and How?
In Professional Services we are normally on one of two sides, either “the client is always right”, or “there comes a time to tell the client they are just plain wrong.” How do you make both true? What to do with a client who is often easily frustrated when spoken to in a candid and direct manner.